Any date for delivery of the goods is approximate only and Foxbarn shall not be liable for any delay in delivery of the goods caused by circumstances beyond our control. Time for delivery shall not be of the essence unless previously agreed by Foxbarn in writing.
STORAGE & RETURNS POLICY
If the Customer fails to take delivery of the goods or delivery cannot be made due to factors beyond Foxbarn’s control (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of Foxbarn’s fault) then without prejudice to any other right or remedy available to Foxbarn
We may:-
3.2.1. Store the goods until delivery and charge the Customer for the reasonable associated costs (including transport and insurance) of storage.
3.2.2. Sell the goods at the best price readily obtainable and (after deducting all reasonable associated costs per 3.2.1) subject to receipt of payment in full of the price of the goods in cash or cleared funds, account to the Customer for the excess over the price under the Contract or charge the Customer for any shortfall below the price under the Contract.
Where goods have been specifically ordered at the Customer’s request and Foxbarn have incurred expense in fulfilling the contractual obligations irrespective of the amount of these expenses the full contract price for the goods is payable.
Foxbarn will only accept the cancellation of a customer’s order if written request of cancellation is received before Foxbarn has committed to the purchase from the manufacturer. Foxbarn cannot accept cancellation after this stage and the customer is obliged to make payment in full for the goods.
Prior to delivery or collection, payment of the balance will be taken and once the goods are deemed to have been delivered or collected, ownership and risk of damage to or loss of the goods shall pass to the customer.
Customers must notify Foxbarn immediately after delivery/collection that an issue exists in order that we can arrange an inspection/return no later than 14 days following receipt of the goods. Full details of our returns policy can be found on our website.
Notwithstanding delivery and the passing of risk in the goods or any other provision of these terms the legal and beneficial ownership of the goods which are the subject of each contract shall be retained by Foxbarn until Foxbarn have received in cash or cleared funds payment in full of the price of the goods in that contract.
Every effort will be made to ensure that the goods you have ordered arrive undamaged, complete and without defect. The goods must be examined in the presence of our delivery crew and if you find a defect you should note it immediately before on the delivery note before they leave, which will be passed to our customer service team who will contact you.
Short or non-delivery must be notified to Foxbarn as a matter of urgency, in writing within 3 days of delivery. If the Customer fails to notify Foxbarn within this period, then the Customer shall be deemed to have accepted the invoiced consignment as full and undamaged.
Foxbarn are not responsible for personal injury (unless caused by Foxbarn’s negligence), damage to property or damage arising by reason of inadequate space, access or delivery instruction of any kind. Whilst Foxbarn is responsible for delivery to a customer’s room of choice, the customer is responsible for clearing the route through the property in order to prevent potential damage.
3.12. ONLINE ORDERS: If you decide to cancel your online Made to Order or Special Order product it is unlikely that we can sell it to another customer at the full selling price. We therefore reserve the right to charge a cancellation fee of 25% of the order value. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty. For products purchased on line, you have the right to cancel orders that are NOT Made to Order or Special Order by notifying us in writing (including email) before delivery, or within 14 calendar days of receiving the goods. This excludes for hygiene reasons beds/mattresses/mattress toppers and pillows which have been taken out of their original sealed packaging, made to order/special order items, any items which are not returned with their full original packaging and any items which have been used. Please follow the procedure relevant to the delivery method used to deliver your product.
3.12.1. Foxbarn Delivery
If you cancel your order after the goods have been delivered and signed for in good order, you must not use the goods, you must take care of them and keep the original packaging where possible and make them available to us when we call to collect them on a date we will agree with you. If the product to be returned complies with our RETURNS POLICY*, we will refund to you all the monies paid by you for the goods in question, excluding the cost of collection. Collection charges will be equal to the delivery charge or £50 whichever is the greater.
3.12.2. Courier Delivery
If you cancel your order after the goods have been delivered and signed for in good order, you must not use the goods, you must take care of them and keep the original packaging and make them available when Couriers call to collect them within 48 Hours from notification Monday to Friday. If the product to be returned complies with our RETURNS POLICY* , we will refund to you all the monies paid by you for the goods in question, excluding the cost of collection.
3.12.3. Fragile Deliveries
If you cancel your order after the goods have been delivered and signed for in good order, you must not use the goods, you must take care of them and keep the original packaging where possible and make them available to us when we call to collect them on a date we will agree with you. If the product to be returned complies with our RETURNS POLICY*, we will refund to you all the monies paid by you for the goods in question, excluding the cost of collection.
